Channels are Email and SMS only — customers have no native app, so there is no push channel.
| Event | SMS | |
|---|---|---|
| Order Confirmation | ||
| Driver Pickup | ||
| In-Transit | ||
| Out for Delivery | ||
| Delivery Completed | ||
| Delivery Failed | ||
| Account Approved | ||
| Unpaid Invoice Reminder |
These events notify admin/staff, not the customer — so they route to a role (or a specific staff member), not the customer Email/SMS channels above.
| Event | Recipient | SMS | |
|---|---|---|---|
| Order Modification Received (customer edits/cancels an order) |