Events raised primarily by the driver app, surfaced here for admin visibility and follow-up. Complaints and internal notes are admin-initiated records (§13).
| Order | Type | Driver | Timestamp | Note |
|---|---|---|---|---|
| JFSG-1030 | Incorrect Address | Priya Anand | 2026-07-14 13:55 | Recipient building number does not exist; redelivery created (JFSG-1058). |
| MBC-4110 | Unable to Contact Customer | Marcus Chen | 2026-07-16 15:40 | Called twice, no answer. Left voicemail. |
| QBFS-2044 | Driver Delay | Marcus Chen | 2026-07-17 09:05 | Traffic incident on Oak St Bridge, approx. 15 min delay. |
| NSRS-3390 | Customer Not Present | Sam Osei | 2026-07-17 08:45 | No answer at loading dock; pickup window rescheduled. |
| GVW-5200 | Driver Delay | Sam Osei | 2026-07-17 11:15 | Stationary 7 min — resolved, resumed route. |
| JFSG-1058 | Redelivery | System | 2026-07-14 16:00 | Created as replacement for cancelled order JFSG-1030. |
| Ref | Customer | Complaint | Compensation | Date | Actions |
|---|---|---|---|---|---|
| CMP-101 | Jam Florist (South Granville) | Delayed anniversary bouquet | $15.00 credit issued | 2026-07-14 | Resolved |
| CMP-102 | Maple Bakery Co. | Repeated missed delivery window | Pending review | 2026-07-16 |