Customer complaints and how each was resolved. Moved out of the Exceptions page — this is an admin-initiated customer-service record, not a dispatch/route-exception concern. Resolving a complaint (Detail/Edit) requires recording an actual resolution type and, where applicable, an amount — not just flipping a status.
| Ref | Customer | Order | Complaint | Compensation | Date | Status | Actions |
|---|---|---|---|---|---|---|---|
| CMP-101 | Jam Florist (South Granville) | JFSG-Mei | Delayed anniversary bouquet | Account Credit — $15.00 | 2026-07-14 | Resolved | Detail |
| CMP-102 | Maple Bakery Co. | MBC-Sam | Repeated missed delivery window | Pending review | 2026-07-16 | Pending Review | Detail |