Super Admin only. Controls the permission matrix, currently online staff, and instant IP/account blocking.
| Role | Full Access | Role Mgmt | Order Create/Delete | Order Edit | Assign Orders | Routes | Pricing | Billing | Company Backend | Actions |
|---|---|---|---|---|---|---|---|---|---|---|
| Super Admin | Edit | |||||||||
| Dispatcher | Edit | |||||||||
| Finance | Edit | |||||||||
| Customer Service | Edit |
Order Create/Delete covers permissions for managing the order itself — creating, editing, deleting, and bulk importing orders, plus functions like creating delivery orders, updating order status, and adding notes.
Order Edit covers permissions only for modifying the information within an existing order — sender/recipient details, pickup and delivery addresses, dates, times, package information, and notes — and cannot create or delete orders.
Super Admin can revoke access instantly for any account or IP address.
Session policy: 3-hour inactivity timeout by default, 3 days with "Remember Me" — both sliding on activity.