Maple Bakery Co. · Delivery date 2026-07-16 · ⚑
No redelivery has been created for this order yet. Creating one sets this order to Cancelled and generates a linked replacement order (§3.4); its costs will accumulate back onto this record.
Cancelling is a soft action — a Super Admin can restore the order afterward.
Audit trail of changes to this order's pickup, delivery, and driver assignment details.
| # | Timestamp | What | Detail | Who changed it | Notes |
|---|---|---|---|---|---|
| 1 | 2026-07-16 08:40:02 | Pickup Set | Pickup address set to 3540 E Hastings St, Vancouver BC V5K 2A9 (2026-07-16 13:35) | System | Set at order creation |
| 2 | 2026-07-16 08:40:03 | Delivery Set | Delivery address set to 220 Columbia St, New Westminster BC V3L 1A5, Suite 208 (window 13:00 – 14:30) | System | Set at order creation |
| 3 | 2026-07-16 13:10:27 | Driver Assigned | Assigned to Marcus Chen (auto-dispatch) | System | — |
| 4 | 2026-07-16 15:40:00 | Delivery Failed | Attempt failed — reason "Unable to Contact Customer". Driver note: "Called twice, no answer. Left voicemail. No safe drop location available; perishable goods returned to depot." | Marcus Chen | See Failure details card |
| 5 | 2026-07-16 15:45:00 | Internal Note Added | "Related exception logged on Exceptions. Customer account is locked (overdue) — confirm billing status before scheduling a redelivery." | System | Internal Note — client cannot see this |
Notes field has no character limit. Every note added here is also logged as a row in Change History above.
Line-by-line system / GPS / task-tap events — the underlying data behind the Status timeline above.
| Timestamp | Event | Detail | Source |
|---|---|---|---|
| 2026-07-16 08:40:02 | order_created | Order received | system |
| 2026-07-16 08:40:03 | queued | Added to order pool | system |
| 2026-07-16 13:10:27 | assigned | Assigned to Marcus Chen (auto-dispatch) | system |
| 2026-07-16 13:35:14 | task_tap:arrived_pickup | GPS 49.2812, -123.0662 (3540 E Hastings St) | driver app |
| 2026-07-16 13:48:51 | task_tap:picked_up | GPS 49.2812, -123.0662 | driver app |
| 2026-07-16 15:20:06 | gps_ping | GPS 49.2160, -122.9345 (en route) | driver app |
| 2026-07-16 15:38:22 | task_tap:attempt_no_answer | Called twice, no answer (x2) | driver app |
| 2026-07-16 15:40:00 | failed | GPS 49.2057, -122.9110 — reason: Unable to Contact Customer | driver app |
| Line item | Amount |
|---|---|
| Base delivery fee — JOB-7 | $60.00 |
| Urgency surcharge (Tier 3, 1.5-hour) | $30.00 |
| New Westminster zone surcharge | $6.00 |
| Item size band (Extra Large) | $15.00 |
| Item quantity band (11+ items) | $18.00 |
| Failed-attempt fee | $16.00 |