Jam Florist (South Granville) · Delivery date 2026-07-14 · Normal
Audit trail of changes to this order's pickup, delivery, and driver assignment details.
| # | Timestamp | What | Detail | Who changed it | Notes |
|---|---|---|---|---|---|
| 1 | 2026-07-14 09:02:11 | Order Placed: Picked Up Set | Pickup address set to 2140 West 41st Ave, Vancouver BC V6M 2A7 (2026-07-14 10:10 – 11:10) | Marta Fischer | — |
| 2 | 2026-07-14 09:02:12 | Delivery Set | Delivery address set to 4488 Hazelbridge Way, Richmond BC V6X 3X8, Suite 220 (window 09:00 – 14:00) | Marta Fischer | — |
| 3 | 2026-07-14 16:00:00 | Cancelled | Order cancelled after delivery exception (incorrect address); redelivery order JFSG-Mei created, accumulating fees to this order per policy | Ken Whitfield | — |
| 4 | 2026-07-14 16:12:00 | Internal Note Added | "Customer notified by email of redelivery per §8 notification rules. No compensation issued for this leg — see complaint CMP-101 on Exceptions for the related credit." | Diego Alvarez | Internal Note — client cannot see this |
Anniversary bouquet — please confirm delivery photo shows the card attached. Customer requested no substitutions on flower variety.
Notes field has no character limit. Every note added here is also logged as a row in Change History above.
This order was cancelled after a delivery exception and replaced by a linked redelivery order. Per policy, all redelivery costs remain visible on this original order's record.
| Redelivery order | Status | Created | Reason | Fee |
|---|---|---|---|---|
| JFSG-Mei | In Transit | 2026-07-14 16:00 | Incorrect address provided | $32.00 |
See invoice INV-20260714-1 for the itemized breakdown billed to the customer.
Not applicable — this order was cancelled before delivery. Proof of delivery is recorded on the linked redelivery order, JOB-2, once it reaches Delivered or Failed.
Line-by-line system / GPS / task-tap events — the underlying data behind the Status timeline above.
| Timestamp | Event | Detail | Source |
|---|---|---|---|
| 2026-07-14 09:02:11 | order_created | Order received | system |
| 2026-07-14 09:02:12 | queued | Added to order pool | system |
| 2026-07-14 09:40:05 | assigned | Assigned to Priya Anand (auto-dispatch) | system |
| 2026-07-14 10:10:22 | task_tap:arrived_pickup | GPS 49.2412, -123.1391 (2140 West 41st Ave) | driver app |
| 2026-07-14 10:18:47 | task_tap:picked_up | GPS 49.2412, -123.1391 | driver app |
| 2026-07-14 13:55:03 | gps_ping | GPS 49.2288, -123.0932 (en route) | driver app |
| 2026-07-14 16:00:00 | cancelled | Cancelled — incorrect address; redelivery JOB-2 created | admin |
| Line item | Amount |
|---|---|
| Base delivery fee | $12.00 |
| Richmond zone surcharge | $5.00 |
| Urgency surcharge (Tier 1, 5-hour) | $15.00 |
| Item quantity band (4 – 6 items) | $5.00 |
| Item size band (Large) | $9.00 |